Contact information
Contact CraftNest
At CraftNest, we are committed to providing exceptional customer service and ensuring every shopping experience is enjoyable from start to finish.
Whether you have questions about your order, need assistance choosing the right yarn or crafting supplies, or require support after your purchase, our dedicated customer service team is here to help.
We strive to respond promptly and professionally to every inquiry.
Customer Support
For general questions, product information, order updates, returns, refunds, or shipping assistance, please contact us using the information below.
Phone
+1 778 997-1242
Business Address
CraftNest
109-7428 Byrnepark Walk
Burnaby, BC V3N 0B4
Canada
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday & Sunday
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Customer Service
We are happy to assist with:
- Order status and tracking
- Shipping inquiries
- Return and refund requests
- Product recommendations
- Yarn and crafting supply information
- Payment questions
- Website assistance
- General customer support
Our goal is to provide clear communication and timely solutions for every customer.
Response Time
We aim to respond to all customer inquiries within 24 business hours.
During holidays, promotional events, or periods of high demand, response times may be slightly longer. We appreciate your patience and understanding.
Order Assistance
To help us process your request more efficiently, please include the following information when contacting us:
- Full Name
- Order Number
- Email Address used for the purchase
- Description of your inquiry
- Photos or supporting documentation (if applicable)
Providing complete information allows us to resolve your request more quickly.
Product Questions
If you need help selecting the right products, our team is happy to provide guidance on:
- Yarn types and materials
- Crochet supplies
- Knitting accessories
- DIY crafting essentials
- Product compatibility
- General purchasing advice
We want every customer to feel confident in their purchase.
Feedback
Your feedback is valuable to us.
We continuously improve our products and services based on customer suggestions and experiences. If you have comments or ideas, we would love to hear from you.
Thank you for helping us make CraftNest even better.
Stay Connected
Website:
Email:
Phone:
+1 778 997-1242
Business Address:
109-7428 Byrnepark Walk
Burnaby, BC V3N 0B4
Canada
Thank you for choosing CraftNest.
We appreciate the opportunity to be part of your creative journey and look forward to serving you with quality products and outstanding customer care.