Thank you for choosing CraftNest. We are committed to delivering your favorite yarn, knitting supplies, crochet accessories, and crafting essentials safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through craftnest.cyou.

1. Shipping Coverage

CraftNest proudly offers FREE Worldwide Shipping.

We currently ship to customers in most countries and regions around the world.

If shipping restrictions apply to your destination, you will be notified during checkout or contacted by our customer support team.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

• Destination country
• Customs inspections
• Local courier operations
• Weather conditions
• Peak shopping seasons
• National holidays
• Other unforeseen circumstances beyond our control

4. Shipping Cost

Worldwide Shipping: FREE

There are no additional standard shipping charges for eligible orders.

If import duties, customs fees, taxes, or other government-imposed charges apply in your country, these costs are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may require 24–72 hours to become active after shipment.

If you have not received tracking information within a reasonable time, please contact our support team.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify all shipping information before submitting your order.

CraftNest is not responsible for delays or delivery failures resulting from:

• Incorrect addresses
• Incomplete addresses
• Misspelled recipient information
• Refused deliveries

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Customs and Import Duties

International shipments may be subject to customs inspections and import regulations.

Depending on your country's laws, you may be responsible for:

• Customs duties
• Import taxes
• VAT
• Brokerage fees

These charges are determined by your local customs authority and are not included in the purchase price unless explicitly stated.

8. Delayed Deliveries

While we work closely with trusted shipping partners, delays may occasionally occur due to factors beyond our control.

Possible reasons include:

• Customs clearance
• Severe weather
• Transportation disruptions
• Carrier delays
• High shipping volume
• Public holidays

We appreciate your patience and will gladly assist in tracking your shipment whenever possible.

9. Lost Packages

If your tracking information indicates an unusual delay or your package appears to be lost, please contact us as soon as possible.

Our team will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Where applicable, we may provide a replacement or refund in accordance with our Return & Refund Policy.

10. Damaged Shipments

If your package arrives visibly damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item(s)

We will review your claim promptly and arrange a suitable resolution.

11. Multiple Item Orders

Orders containing multiple products may occasionally be shipped separately to ensure faster delivery or due to warehouse availability.

If this occurs, you may receive multiple tracking numbers.

There are no additional shipping charges for separate shipments.

12. Order Changes and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for further assistance after delivery.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

CraftNest

Website:
https://craftnest.cyou

Email:
support@craftnest.cyou

Phone:
+1 778 997-1242

Business Address:

109-7428 Byrnepark Walk
Burnaby, BC V3N 0B4
Canada

Our customer support team is happy to assist you with any shipping-related inquiries and aims to respond within 24 business hours.