Refund policy

Welcome to CraftNest. Your satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges are accepted for purchases made through craftnest.cyou.

By placing an order on our website, you agree to the terms outlined below.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy.

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original packaging, labels, and accessories.
Be free from damage caused by misuse, improper handling, or normal wear.
Be accompanied by proof of purchase or order confirmation.

2. Eligible Products

Most products sold by CraftNest are eligible for returns, including:

Yarn and knitting yarn
Crochet yarn
Knitting and crochet accessories
DIY crafting supplies
Storage and organization accessories
Selected handmade craft tools

3. Non-Returnable Items

For hygiene, safety, or practical reasons, the following items cannot be returned unless they arrive damaged or defective:

Customized or personalized products
Clearance or final sale items
Gift cards
Digital products
Products damaged due to customer misuse
Products returned without prior authorization

4. Damaged, Incorrect or Defective Orders

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package if applicable

After review, we may offer:

A free replacement
A full refund
A partial refund where appropriate

There is no additional cost for approved replacements caused by our error.

5. How to Request a Return

Please contact our customer support before sending any item back.

Email:
support@craftnest.cyou

Include:

Full name
Order number
Reason for return
Supporting photos (if applicable)

Our team will respond with detailed return instructions.

Please do not return products without authorization, as this may delay or prevent processing.

6. Return Shipping

If the return is due to our mistake (wrong item, defective product, or damaged shipment), we will cover the return shipping costs whenever applicable.

If the return is requested for personal reasons, such as ordering the wrong item or changing your mind, the customer may be responsible for return shipping costs.

Shipping fees paid on the original order, if any, are generally non-refundable unless required by applicable law.